Data deletion

You can ask Athos Data to delete your personal data at any time, including data from your WhatsApp conversations with us. The request is free of charge.

How to request it

1. Send an email to privacidade@athosdata.com with the subject "Exclusão de dados" (data deletion).
2. In the email, tell us the phone number (with country and area code) or the email you used to contact us. If you only want part of the data deleted, say which. Otherwise, we delete everything that can be deleted.
3. We may reply asking for a confirmation, to make sure the request came from you.
4. When the deletion is complete, we send you a confirmation by email.

Timeframe

We reply and complete the request within 15 days of receiving your email.

What is deleted

• your WhatsApp profile name and phone number;
• message history and files sent;
• contact and registration data;
• any other data linked to you in our systems.

What we must keep by law

Some data must be kept even after the request (article 16 of the LGPD). It is stored with restricted access, only for that purpose, and deleted when the period ends:

• website and platform access logs, for 6 months (article 15 of the Brazilian Internet Civil Framework);
• invoices and accounting records, for the period set by tax law;
• data needed to perform a contract in force or to defend ourselves in judicial, administrative or arbitration proceedings.

Just want to stop receiving messages?

Reply STOP, PARAR or SAIR in the WhatsApp conversation. We stop sending messages to your number without deleting your data.

Questions

See the Privacy Policy or write to privacidade@athosdata.com. If you are not satisfied with our answer, you can file a complaint with the Brazilian Data Protection Authority (ANPD) at gov.br/anpd.